Avatar

Gerardo Chaves

Escalation Systems Engineer, Collaboration Specialist

Global Virtual Engineering, WW Partner Organization

Gerardo started his career at Cisco in 1998 as a Software Engineer developing voice over IP (VoIP) applications in the newly formed enterprise voice and video business unit. Within 2 years he transitioned to product marketing as a Product Manager in charge of defining requirements for IP Telephony solutions with focus on APIs, Call Control and softphones. In 2006 he moved to Costa Rica where he held Business Development and Product Sales Specialist positions for the Central America, Caribbean North of South America region. Since 2012 he has been a Escalation Virtual System Engineer in the Global Virtual Engineering Group where he provides pre-sales support for account teams and partners around the world.

Before joining Cisco, Gerardo designed voicemail and Unified Messaging solutions for Siemens in California and Germany. He also developed Contact Center and CTI solutions for Aspect Communications in San Jose, California.

Articles

September 10, 2019

DEVELOPER

DevNet Automation Exchange Use Case Webinar – Adding L3 Firewall Rules to Meraki

Register now for this live webinar (demo) on September 26th. Meraki is well known for its feature richness and ease of use. It has multiple integrations to other cloud services for orchestration, security, management, etc… so why would you need to automate adding some firewall rules? Invariabl…

October 31, 2017

2

DEVELOPER

Cisco APIs help partners create new business opportunities and strengthen customer relationships

APIs have come a long way at Cisco.  From the days of TAPI, JTAPI and TCL (where they were more designed for eco-system partners to build on-premises applications to sell to customers), to today’s REST-based, easily-accessible-by-just-about-anyone-and-anything APIs  for cloud and premises base…